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Refer a Friend
Give £5, Get £5

Share the Metalbird love: We’ll give you a unique £10 code for your friends and family – if they buy a Metalbird, you’ll get £10 for each purchase!

FREQUENTLY
ASKED
QUESTIONS

What IS loyalty and how does the rewards program work?

Loyalty is our way of saying thanks to our loyal flockers. Once you register and join the High Flyers Club, you can start getting earning points and be rewarded for every dollar you spend, review you post, referring friends, and lots more!

How are my points redeemed?

Treat your points like cash! Simply fill your cart £30+, head to the checkout and redeem then now

What are the ways to earn points?

Create an account

50 points

Every pound spent

2 point

Refer a friend

100 points

Leave us a review

20 points

Leave us a photo review

30 points

Leave us a video review

50 points

SMS Sign up

50 points

Get points on your birthday

100 points

Anniversary

100 points

Points Breakdown

Every 100 points = £5, so 200 = £10, 300 = £15 and away it goes - it's that easy!

Referring a friend:

We’ll give you a unique £5 code for your loyal flocking friends and family - if they purchase a Metalbird with your link, you’ll get £5 for each purchase!

*How to become VIP Golden Goose:

Once you hit spend over £150, you’ll get…

  1. Flat £1 Royal Mail Shipping
  2. Exclusive Product Launches
  3. Early Bird Access to promotions
  4. Merchandise Giveaway and more!

*Why isn’t my referral code working when I checkout?

Referral codes can only be used once per referral.

Can I use my rewards during discounted offers or sales?

Unfortunately no. You cannot double stack promo codes with reward points.

Does the £1 flat shipping apply to international orders?

Unfortunately, no. Our flat rate only applies to domestic orders.

Does my tier status expire?

Nope!

Do points ever expire?

Nope!

*Can you redeem your points for less than £5 or more than £30 off?

£5 is the minimum you can redeem,then in intervals of £5 are redeemable. Hit 500 and you’ve bagged a free bird. So either save up your egg-cellent points and redeem all together or chirp away as you go… just like cash.

I spent over £150 in 2019, can I redeem points from these purchases?

Unfortunately, no. Only orders that were placed on or after the 15th of March 2021 are eligible for points.

Why does my account not reflect my new tier status?

As soon as you spend £150 you’re automatically entered into our Golden Goose Flock and grab all the perks that come with it.

Can I use my rewards during discounted offers or sales?

Unfortunately no. You cannot double stack promo codes with reward points.

*How do I login and check the balance of my rewards and tier status?

To check your balance and determine your tier status, simply head to the rewards page here: UK Loyalty Page Alternatively, you can access your rewards through your account profile.

I can’t log into my account. What do I do?

Not to worry! You can either reset your password by clicking ‘forgot password’ or if you’re still having troubles, please send us an email on info@metalbird.co.uk and we’ll be happy to help!

How do I make a referral?

Simply scroll to the referral section of our Loyalty Home Page, enter your friends email address and that’s it! Once your friend makes a purchase, you will be rewarded with points after the purchase has been made.

Do I need to have a rewards account to refer a friend?

Yep! Referral rewards are for our Loyalty Customers Only.

How do I apply a referral discount to my cart?

Simply enter in your unique code in the box before checkout that says: “discount code or gift voucher.” Then click “apply”

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