How can we help you?
What is a Metalbird made from?
Metalbirds are laser cut from Premium 3mm Corten steel.
A copper chromium alloy steel, our premium Corten Steel is weather resistant - it's designed to quickly develop a patina (commonly assumed to be rust), which then gives a layer of protection sealing in the steel and preserving it. It means that Metalbirds last for decades, with a patina that changes with the seasons. Corten steel is the steel you see used in high end exterior architecture. Once it develops a patina, it looks beautiful for years.
Where are Metalbirds made?
We're proud to say that our birds are made in Essex. Partnering with local, family-owned factories is something we firmly believe in, regardless of the added cost. It means working with people we trust, remaining accountable to the environment, and strengthening local economies.
Can you paint them?
Due to our decision to manufacture with premium weathering steel, we do not recommend painting them.
Who designs the birds?
All designs are dreamed up and designed by the Metalbird team and led by our founder Phil Walters. Each bird is carefully researched and add their distinctive artistic flair, captured within our designs.
Do you do custom birds?
A lot of love, skill and time goes into the creation of one bird. We're a small team and at this stage it just isn't feasible for us to do small one-off projects - as much as we would love to! If you have something larger in mind though, please get in touch by emailing email@example.com and we'll see if we can help!
Will my metalbird scare off real birds?
While we're not sure exactly what goes through a real Robin's mind, we've received thousands of photos of real birds sitting on or next to our art pieces, so we can confidently say no!
Can I install my bird into a tree?
Of course, it's important to ensure that the tree is not too young, too slender in the trunk, or thinly barked. Look for a mature, large tree with a girthy trunk and thick bark for best results.
Trees will reflexively seal around small holes made to prevent infection or disease from entering, as we've learned from consulting arborists! However, if you feel unsure, just explore the world for other spots and spaces!
I'm travelling. Can I take my Metalbird on the plane?
Please, pack your Metalbird in your checked bag. Do not pack your Metalbird in your carry-on baggage; it is a sharp metal, which unfortunately means it will be taken off you at security.
If you are worried about your Metalbird getting damaged in your checked baggage, a layer of bubble wrap is recommended, and place it flat, ideally against a hard side to help prevent bending during transit!
Can Metalbirds be sent as gifts?
Absolutely… in fact, over half of the birds we sell are gifts. Just tell us the name and postal address of the lucky person and we'll send it to them in its own beautiful recycled gift box. When you check out, you can even get us to insert a personalised message with your order. And no... we won't put anything in the box showing how much it cost. This will be emailed to you.
Can I ship to multiple addresses?
Unfortunately, we can only have one shipping address per order. But not to worry, you can place as many orders as you would like, to reflect all the different lucky receivers!
Tracking your shipment?
You will receive an email notification once your order has left our warehouse. From there, you will be able to click on the tracking link provided, and monitor your bird's journey! Should you need to make any changes to your delivery, simply do so within Royal Mail's website.
Change of Address
Once your order has been confirmed, we are unable to change the delivery address details. We kindly as that you fully check your address details are correct before proceeding to checkout.
How much does shipping cost?
For orders between £0-75, shipping rates are £3.95 for the UK. Orders over £75 will receive FREE UK shipping! At this time, we only offer shipping within the UK.
Do you ship overseas?
Unfortunately not at this time. We are only able to ship within the UK.
Do you include order information on the shipment?
No we aren't in the business of ruining surprise gifts! All order information will be emailed to the address you give us when checking out. We don't put anything in the shipment, just in case it's a gift for someone.
Can I change my order?
How long do you take to ship?
We aim to have orders placed before midday shipped the same day but almost always within two business days to ensure you receive your Metalbird promptly.
Discount Codes & Gift Vouchers
Can gift vouchers be returned?
Yes you have the right to cancel your Metalbird.com gift voucher at any time as long as the voucher has not been used. In case of cancellation, Metalbird will refund the amount of the gift voucher to the original payment method used during ordering within 14 days of cancellation.
How do I use my gift voucher?
Treat your gift card as cash! Input your unique voucher code before checking out. If you owe more than what is left on the card - no worries! Simply use any other preferred payment method to cover the remainder!
Can a gift voucher be used to purchase another gift voucher?
Unfortunately you can't use a gift voucher to buy another gift voucher.
Can more than one gift voucher be used towards a purchase?
Yes! Please chat us to help accomodate this for you!
How do I find out how much is left on my gift voucher?
We’re here to help, please email firstname.lastname@example.org and we will confirm your available balance within 24 hours.
Can a gift voucher be used to pay for shipping and taxes?
Certainly, gift vouchers are applied to the final order total which includes shipping and taxes.