If you are not satisfied with your purchase please contact us at info@metalbird.co.uk within 7 days from the date of purchase to arrange a refund or exchange. Items must then be sent back to us within 14 days from the date of purchase. Return shipping for a refund or exchange is the responsibility of the customer but we will happily cover the cost of returning the exchanged item. You can manage this by heading to Royal Mail's return website here.

Once you have shipped your bird, please notify us by sending us an email on info@metalbird.co.uk with your tracking number so that we can closely monitor. We will be in contact once we have received your return

Items must be unused and be in their original packaging. If these conditions are not met the refund or exchange will not be processed. Refunds and exchanges will be processed within 7 days of receiving the returned item. 

The return delivery address for Metalbird is: 

 

SHIPPING

We ship within the United Kingdom using Royal Mail 48 HR Signature Track and Trace service.

United Kingdom: Flat rate of £3.99 or FREE over £75. 

International shipping is not offered from our UK store, but should you want to ship to another country, we encourage you to visit our other websites in New Zealand (.co.nz), Australia (.com.au), USA (.com), Canada (.ca) and Europe (.eu) for more local shipping options. International shipping is offered from our USA site.