If you are not satisfied with your purchase please contact us at within 7 days from the date of purchase to arrange a refund or exchange. Items must then be sent back to us within 14 days from the date of purchase. Return shipping for a refund or exchange is the responsibility of the customer but we will happily cover the cost of returning the exchanged item. You can manage this by heading to Royal Mail's return website here.

Once you have shipped your bird, please notify us by sending us an email on with your tracking number so that we can closely monitor. We will be in contact once we have received your return

Items must be unused and be in their original packaging. If these conditions are not met the refund or exchange will not be processed. Refunds and exchanges will be processed within 7 days of receiving the returned item. 

The return delivery address for Metalbird is: 

Omni Channel Fulfilment Ltd
Unit 6 Westerngate
Langley Road
Hillmead Enterprise Park

P: +44 (0)1635 573053


We ship within the United Kingdom using Royal Mail Signature Track and Trace.

United Kingdom: Flat rate of £3.95 / 2-3 working days approx.

We do not ship internationally. 

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