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Metalbird UK Ltd ("Metalbird") is responsible for processing personal data in accordance with this privacy policy.

This privacy policy applies to all services and relationships of Metalbird respects the privacy of all users who visit the website and ensures that the personal information you provide is treated confidentially.

Below you will find more information about how we handle your data.


Metalbird UK Ltd
Harscombe House, 1 Darklake View, 
Estover, Plymouth, PL6 7TL
United Kingdom

All data protection matters can be brought to the attention of our customer service team, whose staff act as data protection officers. They can be contacted at the following e-mail address:


Metalbird processes your personal data because you use our services or because you provide services to us.

Below is an overview of the personal data we process:

  • First name and surname

  • Address

  • Telephone number

  • E-Mail address

  • IP address

  • Other personal data that you actively provide to us, e.g. by creating a profile on this website, in correspondence or via telephone exchange


Our unique garden and giftware website is not intended to collect information about website visitors under the age of 16 unless they have the permission of their parent or guardian. However, we cannot verify whether a visitor is over 16 years of age. We therefore recommend that parents supervise their children's online activities to prevent their data from being collected without parental permission. If you believe that we have collected personal information from a minor without appropriate permission, please contact us at, after which we will delete that information.


Metalbird processes your personal data for the following purposes:

  • to process your payment

  • to send you our newsletter or promotional brochure

  • to be able to call or email you if this is necessary for the provision of our services

  • to inform you about changes to our services and products

  • to offer you the opportunity to set up an account

  • to deliver goods and services to you


Metalbird will not retain your personal data for longer than is strictly necessary to fulfil the purposes for which it was collected. We apply the following retention periods for the following (categories of) personal data: Personal details, address, other details > 2 years > Order fulfilment, marketing, business strategy email address > until revoked > Send newsletter.

You have the right to request Metalbird to delete your personal data at any time. Metalbird may refuse your deletion request if Metalbird still needs the personal data or has to keep it due to legal requirements or pending disputes.


Metalbird does not sell your personal information to third parties; Metalbird will only do so if it is necessary for the performance of our contract with you or to comply with a legal obligation. In the case of companies processing your data on our behalf (e.g. internet platform), we enter into a processing agreement to ensure the same level of security and confidentiality of your data.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.


Metalbird uses technical and functional cookies as well as analytical cookies that do not violate the protection of your data. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit our website. The cookies we use are necessary for the technical operation of the website and your user comfort. They ensure that the website functions properly and that your settings can be accessed, for example. They also enable us to optimise our website.

We also use cookies in connection with social media to enable Facebook to recognise you. Regarding the cookies set by Facebook as soon as you click buttons and the data collected in the process, please read the Facebook statement. You can exclude cookies by setting your internet browser so that it no longer stores cookies. In addition, you can delete all previously stored information in the settings of your browser. uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS and email


You have the right to review, amend or delete your personal data. In addition, you have the right to withdraw your consent to data processing or to object to the processing of your personal data by Metalbird and you have the right to data portability. This means that you can ask us to send your personal data in a computer file to you or to another entity designated by you.

You can send us a request for access, correction, deletion or data amendment, or request the withdrawal of your consent to or objection to the processing of your personal data, in each case using the email address provided under the heading "Contact details".

To ensure that you have made the request for verification, please send a copy of your identity document with the request. This copy must show your passport photo, the machine-readable zone (the strip with numbers at the bottom of the passport) and the passport number. This is to protect your data. We will process your request as soon as possible, but within one month at the latest. If your request is complicated, we are entitled to extend the response period by two months. If this is the case, we will get back to you within one month of your request.


Metalbird takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised use, unwanted disclosure and unauthorised alteration. If you feel that our data is not properly secured or that there is evidence of misuse, please contact us at


This privacy policy has been designed for use on this website and in accordance with the facilities available here. Adjustments or changes to this website may result in changes to this privacy statement. You are therefore advised to check this privacy statement regularly. The latest version can always be found on our website.

Your consent applies to the following domains:


Text Marketing Terms and Conditions:

We are using a text messaging platform, which is subject to the following terms and conditions. By opting-in for our text marketing and notifications in, you agree to these terms and conditions.
By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase.
Your phone number, name and purchase information will be shared with our SMS platform "SMSBump Inc, an European Union company with office at Sofia, Bulgaria, EU. This data will be used for sending you targeted marketing messages and notifications. Upon sending the text messages, your phone number will be passed to a text messages operator to fulfill their delivery.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.