This Terms and Conditions document governs the use of Metalbird’s Online Service.


Products displayed on the site shopping area can be purchased using a secure online Visa and MasterCard transaction facility. Customers can be confident that their details are protected and are used only for purposes of transaction fulfillment. Metalbird does not hold onto cardholder information.


The purchase of products from is limited only to parties who can enter into and form contracts in accordance with United Kingdom law. Customers must provide their real name, phone number, e-mail address and other requested information. When providing payment details, customers must warrant that the payment details provided are theirs and are both valid and correct. is only available to customers who meet our terms of eligibility.


If an item is temporarily out of stock, you will be contacted and informed of the expected delivery date. We make best efforts to keep inventory information as to stock holding online and current.


All prices in the shopping areas are in Pounds Sterling (GBP£) and include VAT (20% sales tax).


We use the secure Hosted Payment page solution from Stripe Payments to process online orders. Customers can see their cards being authorised and debited in real time, all in an SSL secure environment. The Hosted Payment page enables us to offer customers a safe and speedy online shopping experience.

Stripe is committed to protecting the security of your data. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure. For example, we store the personal information you provide in computer servers with limited access that are located in controlled facilities secured by the latest in surveillance and security technology. When we transmit sensitive information (such as a credit card numbers) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Credit card details stored on site are encrypted using 168bit 3DES encryption. DPS is also certified AIS compliant.


We ship within the United Kingdom using Royal Mail Signature Track and Trace.

United Kingdom: Flat rate of £6 for 2 or more birds / 2-3 working days approx.

We ship internationally using DHL International Economy Courier, which has a Track and Trace facility for security. Please note that we cannot ship internationally to a PO Box.

Europe: Rates vary according to weight / 3-5 working days approx.

Rest of the world: Rates vary according to weight / 7-10 working days.

For purchases outside of the United Kingdom, Metalbird is not responsible for taxes, customs charges, duties, and restrictions that vary from country to country and result from the importation of certain products.


If you are not satisfied with your purchase please contact us at within 7 days from the date of purchase to arrange a refund or exchange. The item must then be sent back to us within 14 days from the date of purchase. Return shipping for a refund or exchange is the responsibility of the customer but we will happily cover the cost of returning the exchanged item.

Items must be unused and be in their original packaging. If these conditions are not met the refund or exchange will not be processed. Refunds and exchanges will be processed within 7 days of receiving the returned item. The return delivery address for Metalbird is: 

Metalbird / Omni Channel Fulfilment Ltd

Festival House

39 Oxford Street, Newbury
Berkshire RG14 1JG
P: +44 (0)1635 573053


Metalbird never passes on, sells or distributes your information to anyone else. If you choose to join our mailing list we will email you with product news, upcoming promotions and general information. At any time you can unsubscribe from our mailing list.


This provides general information about Metalbird UK Ltd and the products and services it offers. The information contained in this has been prepared solely for the purpose of providing information about Metalbird and as such Metalbird UK Ltd reserves the right to change, delete or move any of the material on the at any time without notice.

Metalbird shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access this information. This includes viruses alleged to have been obtained from the us, your use of or reliance on any of the information or materials available  regardless of the type of claim or the nature of the cause of action.


If you have any queries regarding shopping with us, please email us at

Policy Changes

Any changes to this policy will be posted here.

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