Shipping & Returns - Metalbird UK Ltd.

Last updated: August 2025

We’re here to get your bird to you – fast, safe, and without confusion. And if something’s not quite right? No worries. We’ll make it right.

Here’s everything you need to know about shipping and returns, in one handy perch.

SHIPPING – HOW WE GET YOUR BIRD TO YOU

We ship all orders with Royal Mail straight from our UK fulfilment hub. We aim to dispatch same-day if you order before 12 noon, Monday to Friday.

Delivery Timeframes:

  • Most areas: 1–2 business days

You’ll get a tracking email once your bird flies the coop.

Flat Rate Shipping:

  • UK-wide: £3.99 GBP per order

  • FREE Standard Shipping on orders over £75 GBP

We do not offer international shipping from this site. If you’re outside the UK, please visit your local Metalbird site:

We’re not responsible for duties, taxes or customs delays at your end, so please check local import rules before ordering (if visiting another country site).

RETURNS & EXCHANGES – IF YOU'RE NOT 100% HAPPY

We want you to love your bird. If it’s not quite what you expected, here’s what to do:

Return & Exchange Policy:

  • Contact us within 14 days of receiving your order at info@metalbird.co.uk

  • Send the item back within 21 days of purchase

  • Items must be unused, in original packaging, and ready to perch in a new home

Who Pays What?

  • You cover return shipping

  • We cover the cost to ship any exchanged item back to you

How It Works:

  1. Email us with your order details

  2. Ship your bird to the address below

  3. Include your tracking info so we can watch for it

  4. Once received, we’ll issue your refund or ship your replacement within 7 business days

Returns Address: Metalbird Returns
c/- Supply Chain Fusion (UK)
Unit 7 Union Park
Leighton Buzzard, United Kingdom

Damaged or Lost Orders: If your bird arrives damaged – or vanishes completely – let us know within 14 days of expected delivery. We’ll investigate and replace it where needed.

Changing Your Order: Need to cancel or fix an address? Contact us within 1 hour of placing your order. Once it’s packed and shipped, we can’t guarantee changes.

That’s it – fair, clear, and always bird-first. Still got questions? Flick us a message: info@metalbird.co.uk

From our nest to yours – thanks for supporting art that soars.