Refund policy

Can I Return My Metalbird?

Yep, you can return your bird if it doesn’t suit. Here’s the deal:

Return Window

Returns accepted within 30 days of delivery.

Conditions

  • Bird must be unused and uninstalled

  • No signs of weathering, patina, or marks

  • Must be in original condition

How to Start a Return

Email info@metalbird.co.uk with:

  • Your order number

  • A quick note saying you'd like to return

We’ll reply with instructions on where to send it.

Cost of Returns

  • You cover return shipping unless we made a mistake

  • We recommend tracked shipping for peace of mind

Returns are pretty rare around here — but when they happen, we handle them with care.

Can I Get a Refund?

Sure thing, as long as the return meets the conditions:

  • The bird is unused and uninstalled

  • It was delivered within the last 30 days

Once we receive and inspect your return, we’ll issue a refund to your original payment method.

What’s Not Refundable?

  • Shipping costs (unless we messed up)

  • Used birds, weathered birds, or items not in resale condition

Got a refund question? Just email info@metalbird.co.uk.

Can I Exchange My Metalbird for a Different One?

Yes! Exchanges work just like returns.

Eligibility

  • Bird must be unused, uninstalled, and in original condition

  • Exchanges must be requested within 30 days of delivery

How to Request an Exchange

Email us at info@metalbird.co.uk with your order number and the bird you'd like to exchange for. We’ll guide you through the next steps. Any price differential will of course need to be paid.

Exchange Shipping

  • You cover return shipping to us

  • We cover shipping the replacement back to you

Changed your mind? That’s totally fine — just make sure your original bird is still in mint condition and we’ll help you swap it for something that suits.

My Order Arrived, But There's a Problem — What Now?

Sometimes things go sideways. Maybe your bird isn’t what you ordered. Maybe it showed up a little banged up. Or maybe it just never turned up at all. Don’t worry — we’re here to help.

For all of these issues, you can contact us in these ways:

  • Email: info@metalbird.co.uk

  • Live Chat: Available during business hours

  • Chatbot: Leave a message anytime through our "Digital Wingman"

Wrong Item in the Box?

That’s our bad, and we’ll fix it fast:

  • Take a clear photo of what you received

  • Note the name of the item you were expecting

  • We’ll verify the mix-up and get your proper bird flying out to you.

Missing Item?

Metalbirds are slim and sneaky. Check the corners of the box — they love to hide.

Still missing? Include your order number and the name of the missing item. We’ll take it from there.

Bird Arrived Damaged?

We pack carefully, but shipping happens:

  • Snap clear photos of the damage and packaging

  • If you added Route Shipping Protection, head to claims.route.com to file a claim. Route’s team is fast and easy to work with.

  • Didn’t use Route? No worries — just email us the photos and your order number. We’ll sort you out.

Marked "Delivered" but Nothing’s There?

First, check:

  • Porch, garage, planters, mailbox

  • Neighbors or building manager

  • Tracking link — sometimes packages are marked as delivered a day early

Still no bird after 48 hours?

  • If you used Route, file a stolen claim

  • Otherwise, contact us and we’ll investigate

Something Else?

Sometimes things just don’t feel right. We get it. If you’re unsure what to call the issue, talk to us. We’ll do our best to help. We ask for reasonable expectations and a little patience while we look into it.

We stand behind every order. If something’s wrong, we want to fix it — quickly, fairly, and with a little bit of bird-loving empathy.